INTRODUCTION
Serplexa, a GlobeSign company (“Serplexa”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you:
- Access or use our website monitoring, uptime monitoring, performance tracking, and SEO services (“Services”)
- Visit our website
- Interact with our platform, dashboards, or integrations
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
SCOPE OF THIS POLICY
This Privacy Policy applies to:
- Users of our Services
- Website visitors
- Customers and prospective customers
This policy does NOT apply to:
- Data processed on behalf of customers (e.g., analytics data, website data), which may be governed by separate agreements.
INFORMATION WE COLLECT
3.1 Information You Provide
We may collect:
- Name, email, company name
- Billing and payment details
- Account credentials
- Communications and support requests
3.2 Automatically Collected Data
When you use our platform, we may collect:
- IP address and device information
- Browser type and operating system
- Website usage data and interactions
- Performance metrics, uptime logs, and monitoring data
- Cookies and tracking technologies
3.3 Website & Monitoring Data
As part of our Services, we may collect:
- Website availability (uptime/downtime)
- Page speed and performance data
- SEO-related technical data (crawlability, indexing signals)
- Traffic and engagement data via integrations (e.g., Google Analytics)
This data may include non-personal or aggregated data, but may also include personal data depending on your website configuration.
3.4 Third-Party Data Sources
We may collect data from:
- Google Analytics
- Google Search Console
- Third-party APIs and integrations
- Publicly available web data and crawlers
HOW WE USE YOUR INFORMATION
We use data to:
- Provide and operate our Services
- Monitor website uptime and performance
- Deliver SEO insights and analytics
- Improve platform functionality
- Communicate with users
- Ensure security and prevent fraud
- Comply with legal obligations
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Operate and maintain our platform
- Analyze usage and improve performance
- Personalize user experience
- You may control cookie settings through your browser.
DATA SHARING & DISCLOSURE
We may share data with:
- Service providers (hosting, analytics, infrastructure)
- Integration partners (Google services, APIs)
- Legal authorities when required
- Affiliates or subsidiaries
Once data is shared with third-party services, we do not control how such data is stored, processed, or secured and disclaim liability for third-party data practices.
DATA RETENTION
We retain data:
- As long as necessary to provide services
- To comply with legal obligations
- To resolve disputes and enforce agreements
DATA SECURITY
We implement industry-standard security measures, including:
- Encryption
- Secure cloud infrastructure
- Access controls
However, no system is completely secure, and we cannot guarantee absolute security.
YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Withdraw consent
To exercise your rights, contact: info@globesign.com
INTERNATIONAL DATA TRANSFERS
Your data may be processed in countries outside your jurisdiction, including the United States and Canada.
We take reasonable steps to ensure compliance with applicable data protection laws.
CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
LIMITATION OF LIABILITY
To the fullest extent permitted by law:
- Serplexa is not liable for:
- Data inaccuracies
- Website performance outcomes
- SEO results or rankings
- Business losses, revenue loss, or indirect damages
- Our Services provide informational and analytical insights only, not guarantees.
- Website performance and SEO outcomes depend on multiple external factors beyond our control.
INDEMNIFICATION
You agree to indemnify and hold harmless Serplexa and GlobeSign, its officers, employees, and affiliates from any claims, damages, or liabilities arising from:
- Your use of the Services
- Your website data or content
- Violations of laws or third-party rights
- Misuse of analytics or monitoring data
THIRD-PARTY LINKS & SERVICES
Our platform may contain links to third-party websites or integrations.
We are not responsible for:
- Their privacy practices
- Their data handling
- Their security
Use of third-party services is at your own risk.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.
Continued use of the Services constitutes acceptance of changes.
CONTACT US
GlobeSign Inc
Email: info@globesign.com
Address: 2 Bloor St. Suite 3500, Toronto, ON M4W 1A8, Canada
